Thank you for your interest in our retreat!
The retreat is currently at capacity. To be added to the waitlist, click "Register Now" above.

Welcome to our newly added WEBS Winter Virtual Knitting Retreat, being held virtually from January 19th-22nd, 2023! During the retreat we will have two full days of online classes, virtual trunk shows and Q&A sessions with our sponsors, and an all-day lounge you can join at your leisure to meet with friends, relax, and enjoy scheduled events and games each day. Plus, you’ll receive an exclusive shopping coupon code and a sumptuous swag bag, mailed right to your door! We have some of the most talented instructors sharing their expertise this weekend, including Lily Chin, Kim McBrien Evans, Fiona Ellis, Amy Snell, Edie Eckman, Shaina Bilow and Keith Leonard. We want you to have the fun of the retreat from the safety of your living room or craft space, and we all hope you'll be excited to join us this winter! 

Full retreat details are included in the various tabs above, or you may click here to download the retreat brochure. If you have any questions, concerns, or need any assistance related to the retreat, please feel free to contact us, the UMass Conference Services Registration Team, at or 413-577-8102! 

Registration Package Rates
We are excited to offer three different retreat registration packages for you to choose from, with each package offering a different number of class hours to allow you to determine just how much virtual instruction you'd like. Pricing for each package includes Zoom links to your classes, as well as links to various events hosted by our sponsors and partners, discussion groups, morning yoga, and the all-day lounge, an exclusive shopping coupon code just for retreat attendees, and a sumptuous swag bag loaded with goodies and materials for virtual activities throughout the course of the weekend delivered right to your door. 

Merino Package: $350.00
Includes: 4 class hours, access to lounge and all presentations and activities; exclusive shopping coupon code and swag bag.

Alpaca Package: $425.00
Includes: 6 class hours; access to lounge and all presentations and activities; exclusive shopping coupon code and swag bag.

Cashmere Package: $500.00
Includes: 8 class hours; access to lounge and all presentations and activities; exclusive shopping coupon code and swag bag.

How to Register 
Step 1: Registering for the Retreat 
To complete your registration click the Register Now button above. Registration is only accepted online. A minimum $100.00 deposit is required to complete your registration and is accepted by Visa, MasterCard, Discover, or American Express during the online registration process. If you do not pay your balance due in full, all fees are due by the close of business on December 20. If you wish to discuss alternate payment options, please contact us at

Registration is accepted on an individual basis. If you wish to register multiple attendees we recommend each attendee uses their own device and registration account to go through the form and complete their own registration. If preferred, you can register one attendee by proceeding all the way through the form and submitting payment, and can then click the "Home" button at the top of the page followed by "Create Additional Registration" to register another attendee (space permitting).

Step 2: Submitting Class Preferences
Starting at 12 noon (ET) on November 2, you will be able to return to this page, log back into your existing account, and click "Edit Registration". This will bring you back through your registration, where you will be able to submit your top choices of classes based on your selected retreat package. Be sure to retain your login credentials and sign-in to your existing account to submit your preferences. You will then be assigned to classes and emailed back your assignments within a few weeks. Detailed instructions on how to submit class preferences will be sent to registered attendees on October 26 and the morning of November 2.

Retreat Registration Policies 
Payment Policy
A minimum non-refundable $100.00 deposit is required to secure each registration. Payment is accepted via our online payment gateway by Visa, Mastercard, Discover, or American Express credit or debit card. Those who do not pay their full balance due during their initial registration may create their own payment plan by periodically returning to this page, logging back in, and clicking the "Make a Payment" button to submit additional payments. Additional instructions about submitting payment by card and check are included in the informational email you will receive after completing your registration. All balances must be paid in full by the close of business (4 p.m. EST) on December 20, 2022. Any registration with an outstanding balance after this date is subject to cancellation. 

Cancellation Policy
For cancellations received more than 30 days from the start date of the retreat (prior to December 20): a full refund will be processed less the non-refundable $100.00 deposit.
For cancellations received less than 30 days from the start date of the retreat (after December 20 but before January 5): a full refund will be processed less a cancellation fee in the amount of 50% of the retreat package + $60.00.
For cancellations received less than 14 days before the start date of the retreat (after January 5): cancellations will be ineligible for a refund and no refund will be issued.

All cancellations must be sent in writing to UMass Conference Services by email (
) or fax (413-577-8130). No registration will be canceled and no refund will be issued unless a written confirmation is received. 

Have questions or need assistance? We're happy to help! 
Please contact the UMass Conference Services Registration Team at or 413-577-8102.
Our offices are open Monday through Friday from 8 a.m. - 4 p.m. ET (excluding federal and/or Massachusetts state holidays). All calls, voicemails and/or emails will be answered as soon as possible during our standard business hours. We look forward to hearing from you!

Tentative Retreat Schedule
Below is the tentative retreat schedule. To download a copy of the retreat brochure, including the schedule, please click here.

Note all time listed are Eastern Time (ET): click here to add your time zone and convert to your local time, if needed.

Thursday, January 19
6:00pm: Welcome Meeting
6:15pm: Tahki Stacy Charles presentation
7:15pm: Valley Yarns presentation
8:30pm-9:30pm: Late Night Lounge

Friday, January 20
8:00am-9:00am Virtual Yoga
9:00am-10:00am Tea Time
11:00am-1:00pm Early afternoon classes
1:30pm-2:30pm: Sponsor presentation  
3:00pm-5:00pm: Late afternoon classes
5:30pm-6:30pm: Lounge activity
7:00pm-8:00pm: Sponsor presentation
8:30pm-9:30pm: Late-night lounge presentation

Saturday, January 21
8:00am-9:00am: Virtual Yoga
9:00am-10:00am: Tea Time
11:00am-1:00pm: Early afternoon classes
1:30pm-2:30pm: Sponsor presentation
3:00pm-5:00pm: Late afternoon classes
5:30pm-6:30pm: Lounge activity
7:00pm-8:00pm: Sponsor presentation
8:30pm-9:30pm: Late-night lounge presentation

Sunday, January 22
9:30am-10:30am Tea time
11:00am-12:00pm Keynote speech

Have questions or need assistance? We're happy to help! 
Please contact the UMass Conference Services Registration Team at or 413-577-8102.
Our offices are open Monday through Friday from 8 a.m. - 4 p.m. ET (excluding federal and/or Massachusetts state holidays) and some of our staff is working in a hybrid format. When possible, please contact us by email for the quickest assistance. All calls, voicemails and/or emails will be answered as soon as possible during our standard business hours. We look forward to hearing from you!

Kim McBrien Evans
Sweaters That Fit!:
Friday, 11:00am-1:00pm

Are you a would-be Sweater Knitter? Do you have fears of putting time and effort into sweaters that don’t fit? In this class we’ll look at ways to improve your sweater knitting before you start your pattern. Learn how to create perfect sweater fabric and how to take the most important measurements for sweater fit, and apply that information to how to choose the best size for you, and how to build a “hybrid size” when your measurements span more than one size. Finally we’ll look at what you need to know about sweater knitting, ease and design details to knit better sweaters for your body and personal style.

Bums & Bellies - Body Modifications for Sweaters:
Friday, 3:00pm-5:00pm

Using your measurements and worksheets, we’ll look at how to master the fit of sweater patterns to YOUR body, and what those modifications look like in a simplified form. Learn how to choose a size to start with., how to compare your measurements to sweater schematics to learn how a “hybrid size” can be a solution when your measurements span more than one size, what to do when your weight is carried more in front or bac, and what to do when your gauge and the pattern gauge don’t agree.

Inclusive Size Shawls: 
Saturday from 11:00am-1:00pm

Your shawls should fit your body, the way you want them to. This can mean adapting a shawl shape to be shallower, deeper, longer or shorter to suit your height and body type. In this class we will look at common shawl shapes and learn how to tweak the shape and size to work better for ourselves. We will also look at YOUR favourite shawl patterns and look at ways to modify them for your needs and desires.: All. Must know how to knit, purl, cast on, bind off, know simple increase and decreases. Recognize the knit and purl stitch and be able to work them in a pattern without supervision.

Secrets from the Skein:  
Saturday from 3:00pm-5:00 p.m.

Hand dyed yarns seduce us with their beauty, but are often challenging to work with. But once the honeymoon is over and you’re knitting your project, all its secrets rise to the surface. What is your hand dyed yarn REALLY telling you, and how can you best use it in your next project? We’ll explore what kinds of projects are best suited for different dyeing styles, identify different dyeing styles and how to “read” your yarn, the myth of the “dye lot”, and how to easily and effectively alternate skeins for larger projects.

Fiona Ellis
Celtic Knots:
Friday, 11:00am-1:00pm

When knitting cables based on Celtic patterns there are some techniques that you may not use in regular rope cables. Fiona will explain & demo the techniques, show you how to read the charts - including looking at the symbols used, and for the more advanced cable knitter discuss how you might modify patterns to make them your own. With an understanding of what is taking place when cabling you will be better able to follow a pattern or fix any mistakes as they arise (which never happens right?).

It’s All in the Details: 
Friday, 3:00pm-5:00pm

Fiona believes that the design of a garment does not end at devising beautiful fabric or patterning. That to add polish and finesse to any project attention must be given to the trims and finishes - especially at the neckline. She has developed many interesting ways to do this. In this workshop she will show you samples of her favourites and explain how to execute several of them. Then she will discuss the decision making that goes into selecting the best for a project, enabling you to add a touch of flair to your own projects.

Make Friends with Swatches & Gauge (4 hours/All day):
Saturday, 11:00am-1:00pm and 3:00pm-5:00pm

Gauge is such an important factor in the success of a knitted project but there can often be resistance to spending the time to really work on it. In this two-part seminar Fiona will show you how useful AND fun swatching can be. PART ONE (ADDING A CABLE PANEL) will begin with a look at how to swatch and make it part of your knitting life. Moving on to looking at how to use the information from those swatches. With particular focus on cable patterning students will learn how to add or change a cable panel. Drawing on the information from Part 1, PART TWO (ADJUSTING A SLEEVE) will look at how to approach a project when your gauge doesn’t match the pattern information. Students will explore the considerations for making adjustments for fit. Special attention will be given to modifying a sleeve for either style or fit.

Lily Chin
Shaping Up with Short Rows:
Friday, 11:00am-1:00pm

Short Rows are smooth solutions to slants and curves. Instead of the "stepped" bind offs at shoulders and necks, short rows (sometimes referred to as partial knitting) create a continuous line. This makes seaming and picking up stitches much easier. The tremendous capabilities for invisibly sculpting knits within the fabric will also be explored. Learn a horizontal bust dart, a side-to-side yoke, a seamless hat on 2 needles instead of 4, entrelacs, a sock heel...... Other possibilities include unusual textures and no-bobbin intarsias.

NEWS Sweater:
Friday, 3:00pm-5:00pm

NEWS stands for North, East, West, South. This multi-directional garment is formulaic and requires no particular pattern. Each section builds on the previous one. Start with a front and back panel, pick up to build the sides up sideways. Work until it is wide enough. Try it on every step of the way to ensure fit. Continue with sleeves, if desired. Work the sleeves until they are long enough. Do different patterned stitches in each section without worrying about matching gauges. Use up scrap yarn and oddments in the process. From the school of “divide and conquer” or one bite at a time, this construction is so addictive and spontaneous and fun with not a whole lot of preplanning. You’ll find yourself working several at a time!

Reversible Cables:
Saturday, 11:00am-1:00pm

Simple to execute, cables are almost always worked over stockinette stitch thereby producing a "wrong" side. This is not particularly attractive on a scarf or shawl or afghan where the "wrong side" will be in full view of the public. In this class, learn how cables work, which stitches, yarns and needles are ideal for these reversible cables, and how to chart them so you'll know what you'll be getting beforehand. By the end of this class, you will have a sampler of reversible cables plus enough ideas to keep you in stitches for a long, long time.

Designing and Charting Your Own Original Cables:
Saturday, 3:00pm-5:00pm

Want to design your own cables? Learn how cable patterns are actually formed, what are the basic traits and characteristics and manipulations? When you get a better understanding of how cable patterns work, not only can you follow the directions a whole lot better, fewer mistakes are made. You may even look at a cable pattern and figure out how to work it even without verbal directions!

Edie Eckman
Math for Knitters:
Friday, 11:00am-1:00pm

This class will take the mystery out of those pesky math calculations you have to do when designing, altering or knitting a sweater. Math-phobics are welcome, and you don’t have to raise your hand in class. While drafting a basic sweater, we will calculate yarn amounts, figure rates of increase/decrease across a single row, how to shape V-necks and sleeves, and stitch pattern placement. You'll learn how a swatch can tell you much more than what your gauge is, and what happens when your gauge is not on target. We will NOT cover sleeve cap shaping.

Unlearn to Knit:
Friday, 3:00pm-5:00pm

You learned the rules: Put your needle in this way, wrap your yarn that way. Now unlearn those rules to gain control of your knitting. No matter how long you've been knitting or what your knitting style, understanding the structure of the knitted fabric and how the stitches are related to one another is the key to becoming an expert knitter. We'll have fun exploring what it really means to take a length of string and turn it into a fabric. If time allows, we'll even "knit back backwards"! You'll leave class with the confidence and ability to fix mistakes, take shortcuts, and be the master of your stitches. Students should be confident with the knit stitch and purl stitch, and be able to recognize each stitch as it presents itself.

Mix it Up Miters:
Saturday, 11:00am-1:00pm

This class comes with a warning: knitting mitered squares is addictive. While it can be calming and repetitive, it can also be endlessly fascinating for knitters of all skill levels, and it's a perfect way to use up odd balls. Learn techniques for basic types of mitered squares and rectangles, then move on to incorporating stitch patterns and colorwork into your shapes. We'll explore ways to seamlessly arrange your modules into finished garments, accessories, and home décor. You'll be captivated. But don't say you haven't been warned!

Easy Stitches for Impatient Knitters:
Saturday, 3:00pm-5:00pm

Bored with stockinette and garter stitch, but too busy for something difficult? Learn these quick-and-easy stitch patterns to keep your interest and allow you to watch the ball game at the same time!

Amy Snell
Advanced Fixes: Cutting and Grafting:
Friday, 11:00am-1:00pm

Changing or fixing errors in our knitting can sometimes mean taking scissors to our work. When done with proper care and knowledge, snipping our knitting isn’t scary — it’s freeing! By learning how and where to cut and graft, you can repair large errors, alter sleeve length, body length, or change major sections of your project, even after it’s been bound off.

Introduction to Brioche: Two-Color Brioche in the Round:
Friday, 3:00pm-5:00pm

Unlock the secrets of squishy, captivating brioche knitting! Working brioche in the round is easier than flat, and two colors are easier to keep track of than one. You’ll learn the magic of working this fun and fluffy stitch as you begin to work the Bri-Licious Cowl in class (you not finish the cowl during the class time, but will know everything you need to know in order to finish on your own). This class is suitable for first-time brioche knitters and the pattern will be supplied in class.

Adventures in Short Rows:
Saturday, 11:00am-1:00pm

Short rows allow us to create shaping and dimensionality in our knitting, giving us the ability to turn a sock heel, raise the back of a sweater neck, or allow for extra room in the bust. Short rows can also be a fun and interesting design element when we play with color in our designs. In this class, you will practice four different methods for creating short rows: wrap and turn, Japanese, German, shadow wrap short rows and more. We’ll discuss the benefits of each and talk about how to substitute between them.

Fixing a World of Woes with Duplicate Stitch:
Saturday, 3:00pm-5:00pm

In this class, we'll learn (or revisit) how to work the handy and versatile duplicate stitch, then practice some of its many useful applications. You'll learn how duplicate stitch can be used to fix mistakes in color, texture, and even mis-crossed cables.

Keith Leonard & Shaina Bilow Team Teaching
Cast On and Bind Off with Shaina and Keith:
Friday, 3:00pm-5:00pm

Shaina and Keith will guide you through a collection of useful cast on and bind of techniques. You will cast on with Keith, knit a few rows, and bind off with Shaina. You will learn when and why to use certain techniques over others, plus great tips for the cast ons and bind offs you are already familiar with.

Keith and Shaina’s Mind Blowing Tips and Tricks:
Saturday, 3:00pm-5:00pm

The best way to learn is through experience, right? It doesn’t have to be your own personal experience, though. Shaina and Keith will share their top tips for ensuring your finished garments will be treasured additions to your wardrobe. Whether you are thinking about casting on for your first sweater, or feeling a bit dissatisfied by previous knits, this class will offer new approaches to pattern reading and sweater planning. Discussions include the importance of gauge, preparing for successful finishing while you knit, and everything in between, with student questions encouraged.

Shaina Bilow
Two-Handed Stranded Colorwork:
Friday, 11:00am-1:00pm

Learn how fun it is to knit with both hands at once as you create mesmerizing patterns in two colors of yarn. In the class materials, you will be able to select one of many patterns to incorporate into the body of a simple hat. Some of the designs included are a snowflake, heart, checkerboard, diamonds, zig zag, and bubbles. Whether you are new to Stranded Colorwork or have worked it before, there is always a new trick to be learned in one of Shaina's workshops.

BEYOND the Basics of Brioche:
Saturday, 11:00am-1:00pm

Take your brioche knitting to the next level in this class so you can be ready for shaping, intricate designs, and even sweater knitting in brioche! We will practice increasing, decreasing, and fixing mistakes together. All the while, you’ll learn more about the structure of brioche stitch and prepare yourself for tackling the projects of your dreams! Technique Requirements: Students must know how to cast on, knit, purl, and have knowledge of brioche stitch.

Keith Leonard
Flawless Finishing:
Friday, 11:00am-1:00pm

Learn to professionally assemble your knitwear from the finishing master, Keith Leonard, owner of Knits All Done. In this class, you will use your prepared swatches to learn Keith’s tricks behind five different seams. You will also learn the correct way to pick up stitches across both the top and sides of our knitting. Be amazed as the magic unfolds and walk away with the proficient skills to finish your knitwear professionally for years to come. This class has minimal homework.

Pool Party:
Saturday, 11:00am-1:00pm

Color pooling is SOO MUCH FUN! In this class we will learn both assigned and planned pooling. Pooling is when the colors in the skein of yarn stay together throughout the knitting process. It’s fun, easy, and addictive. Watch your hand-dyed yarns come alive in a whole new way! Please note, not all yarns will work for pooling. The yarn needs to be dyed in a specific way.

Lily Chin
Lily M. Chin is an internationally famous knitter and crocheter who has worked in the yarn industry for more than 30 years, as a designer, instructor, and author of 8 books on knitting and crochet. Lily teaches around the world and now has instructional DVDs out as well as some online classes. She has created looks for the New York Fashion Week runway collections of designers Ralph Lauren, Vera Wang, Diane von Furstenberg, and Isaac Mizrahi, and her work has been on the backs of celebrities and super models. She was named a “Master Knitter” by Vogue Knitting. She is regularly cited in media across the U.S., including the Late Show with David Letterman, Martha, CBS Morning News, CNN, HGTV, Knitting Daily, Knit and Crochet Now, and more. Lily Chin has lived in New York City all her life and has been involved in some aspect of the fashion industry since age 13.

Kim McBrien Evans
Curiosity and exploration are the name of the game for knitwear designer and indie hand dyer, Kim McBrien Evans. A lifelong love of colour, texture, and pattern prompted Kim to transition from working artist to textile maven. Her knitwear designs are known for their ability to turn an abstract idea into a textile reality while simultaneously fitting and flattering every body. Her yarn company, Indigodragonfly, is renowned for its vibrant colours, offbeat names, and ever expanding plan for world domination. She lives and works in the woods of Central Ontario. Explore Kim's many designs in her design gallery at design-gallery/

Fiona Ellis
Fiona’s seminars and presentations offer a peek behind the scenes at the work of a leading knitwear designer including her interests & mode of work. They are fun, educational and inspiring. Fiona Ellis’s career is certainly one about escapism. After pursuing a sensible career in laboratory work for textile production and colour cosmetic formulation, Fiona escaped from career-captivity in the early 1990’s to pursue fashion design at De Montfort University. She graduated with a degree specializing in Knitwear design. Fiona then founded her independent design business, selling designs to major fashion houses in New York, Paris and London. Her contacts in New York helped her to add design for the independent knitter to her repertoire. This led to her published patterns in major print and on-line magazines, and two successful books published by Random House. Fiona helps people escape from the mundane and bring creative design sensibilities to their knitting.

Amy Snell
Amy Snell is an instructor and designer with an eye for the unusual or unusually captivating. Her aesthetic focuses on color, contrast, and texture. She loves to explore unusual stitch patterns and clever construction in ways that are challenging but accessible. Her goal is to make complex concepts accessible and approachable for all knitters, while sharing tips that simplify and improve your process, whether you’ve been knitting for several months or several decades! You can find her designs at Morehouse Farm, Lovecrafts, Ravelry and her website.

Edie Eckman
Edie serves as a technical editor for yarn companies and independent publishers. Her designs have appeared in Knitters, Interweave Crochet, Creative Knitting, Knit N Style, and many other publications. She has taught at Stitches events, Vogue Knitting Live, The National Needlearts Association, The Knit & Crochet Show, Midwest Fiber & Folk Art Fair, New York State Sheep & Wool Festival (Rhinebeck), Fall Fiber Festival (Montpelier), and other national venues. Her articles and designs have appeared in many yarn company publications and magazines. Edie is the author of Every Which Way Crochet Borders, Christmas Crochet for the Hearth, Home & Tree, Connect the Shapes Crochet Motifs, Socks to Knit for Those You Love, Around the Corner Crochet Borders, The Crochet Answer Book, Beyond the Square Crochet Motifs, and Pincushions to Sew. Together with Judith Durant, she edited Crochet One-Skein Wonders and Crochet One-Skein Wonders for Babies.

Shaina Bilow
Shaina is a passionate knitting instructor and knitwear designer from Northern New Jersey. Her design aesthetic is modern and bold with a nod to classic knitwear with a feminine edge. Her patterns can be found in knitting magazines, as yarn company exclusives, and in her self-published collection. In a class with Shaina, you can expect a patient instructor, inspiring projects, simplification of tricky techniques, and happy knitting. Visit to learn more about Shaina and follow her @Shaina.Bilow on Instagram.

Keith Leonard
Keith gained a love for knitting at the age of eleven when he joined a lunchtime knitting program at school in his hometown of Haworth, New Jersey. After working at four major knitting stores in Upstate New York, New Jersey, and New York City, he realized there was no specialized service for knitwear finishing. He took the initiative to start his own business, called Knits All Done, a service for knitters to outsource their knitted items for professional finishing. Keith’s expertise in finishing and knitting then led to requests from yarn shops and knitting guilds to teach his techniques. He now travels the country teaching classes while also selling his own custom Zen Yarn Garden, Three Irish Girls, Malabrigo and Koigu yarns and colors. He is also the American distributor for Soulwool, a hand-dyed Merino yarn from Israel.

What is included with the available packages?
Each retreat package includes access to all retreat presentations, sponsor sessions, morning yoga, and lounge events, as well as a sumptuous swag bag mailed right to your door and an exclusive free shipping coupon code valid at WEBS for use during the retreat. Depending on your selected retreat package, you will also enjoy between 4 to 8 hours of classes: 4 class hours are included with the Merino Package, 6 class hours are included with the Alpaca Package, and 8 class hours are included with the Cashmere Package. There are four class blocks with different classes running during each block and you will be assigned to classes based on the class preferences you provide and your selected retreat package. Classes run Friday from 11 a.m. - 1 p.m., Friday from 3 - 5 p.m., Saturday from 11 a.m. - 1 p.m., and Saturday from 3 - 5 p.m. (EDT).

Can I change my selected retreat package?
Yes, availability permitting you can change your selected retreat package, either decreasing to a package with fewer class hours or increasing to a package with additional class hours. To adjust your retreat package contact UMass Conference Services at 413-577-8102 or, or log back into the online registration form using your existing account and click "Edit Registration". You'll then be able to go back through the form and select a different package, and once you reached the "Registration Review" page, all updates will have been successfully applied to your account.

Can I register multiple attendees at once?
Registration is accepted on an individual basis, so each attendee must go through the form, enter in their unique details, and proceed through to submit payment: you cannot register or pay for multiple attendees at the same time and cannot add multiple retreat registration packages at once. Because of this, and because of how quickly the retreat can fill, we recommend each attendee goes through and registers themselves using their own account. However, if needed, you can register one attendee through the payment submission process and, once that registration is completed, you can go through the form again to register someone else. To do this, first enter in the details for one attendee and proceed through to submit payment via our online payment portal. Next, click "Home" in the toolbar at the top of the page (if you don't see the "Home" button, click to access your receipt which should bring you to a page with this button). Once you click "Home", you'll see a summary of the registration you just completed, and a "Create Additional Registration" button over on the right. Click this button to be brought to a new, blank form, where you can enter in the details for the next attendee and again proceed all the way through the form to the payment gateway. Do not use your browser's back button and do not replace existing information with another attendee's information: doing so will overwrite the completed registration with this new information, and will not result in multiple people being registered.

When will I receive additional information about the retreat?
When you register you will automatically receive an informational email containing the latest information about the retreat. Leading up to the retreat, you can also expect to hear from us periodically by email with additional updates and instructions on how to access virtual programming, as well as emails related to your class assignments, necessary homework/materials lists, and confirmation of the mailing address to use to ship your swag bag. Please add our email address ( to your contacts so you don't miss any of these follow-up emails! We're here to help you get the most out of the retreat, so if you have any questions or concerns in the meantime, please do not hesitate to reach out to us! We can be reached at or 413-577-8102.

What is the cancellation policy?
All cancellations must be sent in writing to UMass Conference Services by email ( No registration will be canceled and no credit will be issued unless a written confirmation is provided.
For cancellations received more than 30 days from the start date of the retreat
(prior to December 20): a full refund will be processed less the non-refundable $100.00 deposit.
For cancellations received less than 30 days from the start date of the retreat
(after December 20 but before January 5): a full refund will be processed less a cancellation fee in the amount of 50% of the retreat package + $60.00.
For cancellations received less than 14 days before the start date of the retreat
(after January 5): cancellations will be ineligible for a refund and no refund will be issued.

Virtual Retreat
How do I access retreat sessions?
The retreat will be held virtually from January 19 - 22. All retreat events will be held live on Zoom, a web conferencing platform that you can download and use for free. Each retreat session will have it's own unique meeting link, and prior to the retreat you will receive a personalized schedule by email that will include all of the links that you will need, including links for all sponsor sessions, trunk shows, your classes, evening socials, the all-day lounge, morning yoga, and the Sunday keynote. Session will not be recorded so you should plan to attend all events live. Note all listed times are EDT (Eastern Daylight Time): click here to convert to your local time. In preparation for the retreat, please make sure to install Zoom client for meetings and create an account if you don't have one yet.

This is my first virtual event. How can I prepare?
We know a virtual event can be intimidating, so we put together a whole bunch of information to help you prepare! Click on the "Virtual Retreat Tips" tab above to see our suggestions on how to get the most out of your virtual experience, including how best to prepare yourself and your space prior to - and during - the retreat. You may also find it helpful to check out our detailed Zoom How-To Guide and Zoom Cheat Sheet, which review key Zoom features and functionality. Note these resources are written for those using a desktop or laptop computer, so if you instead plan to join using a mobile phone or tablet some features may be slightly different. If you still have questions, we're here and happy to help - contact us at or 413-577-8102 so we can assist you with getting ready, answer any questions, or troubleshoot any issues! Keep an eye on your inbox as the retreat approaches, too - we'll be sharing pertinent updates and news between now and January, and you can always reply to these emails or give us a call.

What should I do if I'm having trouble connecting during the retreat?
If you're having trouble connecting to your session it may be because the host has not yet started the meeting. If you join the meeting before the host does, you will see a message that says "Waiting for host to start this meeting." In this case, please wait for the host to join, and you should then be brought into the meeting without issue! Sessions may also use the "Waiting Room" feature, which puts you and other attendees into a virtual waiting room until the host and co-host are ready to begin. If this is the case, you will see a message that says "Welcome! Your session will start shortly." You will then be let into the meeting by the host once they are ready to begin.

If the meeting is in session but you can't connect, don't worry! First, make sure you are connected to the internet. Next, try closing Zoom and then reopen the meeting link included in your personalized schedule email (we will send you all of the necessary links by email prior to the retreat). If this doesn't work, we suggest restarting your device and trying again. If you are still having trouble connecting, please reach out to us at with exactly what issues/errors you are experiencing so we can assist you.

Will the retreat be recorded?
No, retreat classes, presentations, trunk shows, and all other sessions will not be recorded. Please plan to attend all retreat events and classes live!

How do I sign up for classes?
The registration for the Winter Retreat will be a two-part process. The first step will be registering for your chosen retreat package. Registration will open at 12 p.m. EDT on Thursday, October 20. Then, at noon on, November 2, registered attendees will be able to submit class preferences by returning to this page, logging back in to their account, and entering the first and second class choices for as many class hours as selected. Detailed instructions will be emailed to registered attendees prior to November 2. Click the "Class Description" tab above to learn more about the classes being offered!

I didn't get the class I wanted. What can I do?
Some class sizes are limited and typically some classes are very popular, so while all attempts are made to put everyone into their first choice for each time block unfortunately it is not always possible. We strongly recommend you take a look at all of the class descriptions and try to find two for each block that are of interest to you so that you can enter in accurate class preferences on November 2. If we are unable to add you to any of your top choices we will automatically place you on the waitlist for your preferred class(es) and contact you if a spot opens up. You can also contact us at or 413-577-8102 to see if space is open in any other classes that might be of interest.

Is there any homework or materials for my class(es)?
Yes, some classes have homework and/or materials lists, as well as class specific handouts. All of the information that you will need will be provided as an attachment to your class assignment email, followed by any necessary updates, patterns, download links, etc., as the retreat approaches.

I have questions about a class description, skill level, homework and/or materials. Can someone help me?
Sure! If you have any questions about a class description, skill level, homework and/or materials needed please send along a detailed email to us at and we would we happy to help, or connect you with the appropriate person who can further assist you.

What are my payment options?
A minimum non-refundable $100.00 deposit is required to secure your registration. During registration you can select to pay this deposit, your full balance due, or any amount in between. Payment is accepted via this online registration page by Visa, MasterCard, Discover or American Express credit or debit card.

If you do not select to pay the full balance due during your initial registration, all remaining fees are due by the close of business (4 p.m. EDT) on Tuesday, December 20, 2022. You can create your own payment plan to periodically submitting additional payments online, by phone, or by check. Additional instructions are included in the informational email you will receive after completing your registration.

For questions related to payment and/or to discuss alternate payment options, please contact us at or 413-577-8102!

What is the payment deadline?
You must submit a minimum non-refundable $100.00 deposit to secure your registration. If you do not pay in full during your initial registration, all remaining fees are due by the close of business (4 p.m. EDT) on Tuesday, December 20, 2022.

Have questions or need assistance? We're happy to help!
Please contact UMass Conference Services at or 413-577-8102.
Our offices are open Monday through Friday from 8 a.m. - 4 p.m. ET (excluding federal and/or Massachusetts state holidays. All calls, voicemails and/or emails will be answered as soon as possible during our standard business hours. We look forward to hearing from you!

Are you new to virtual learning?
We're happy to help you navigate this new adventure! We have put together tips and tricks, a how-to guide, and a cheat sheet to make your experience as seamless as possible. Please review the information below and contact us if you have any questions (, 413-577-8102.

Prepare Before the Retreat
Check Your Internet Connection
To get the most out of each session, it is important to use reliable internet! If possible, ask others in your home to stay off of the internet when you are in a session to minimize the devices connected to your network. If your wireless internet frequently lags, kicks you off, or is generally unreliable, try to use a wired connection right from your computer into your router, and keep your camera off as much as possible. You could also see if there is somewhere else you can go for internet access, such as the home of a family member or friend, a library, or a local café. Some libraries offer free outdoor wi-fi, allowing you to connect from a nearby parking lot or outdoor space.

Unsure about your internet speed and reliability? Do a quick test of your internet speed on Google! This test will let you know your internet speed and how well it can handle multiple devices connected at the same time, video conferencing, and more.

Download Zoom and Create an Account
All retreat sessions will be held live on Zoom, a web conferencing platform that you can download and use for free. To use Zoom, first visit click the "Download" button under Zoom Client for Meetings. We recommend downloading Zoom onto a device with a larger screen, such as a laptop or desktop computer, instead of using your phone or tablet. In addition to downloading Zoom, you will need to create a Zoom account if you do not yet have one. You can create an account by downloading Zoom and then opening the Zoom app. This will bring you to a login screen, and on the bottom right you can click the "Sign up for Free" button. You can also create an account by visiting It's a relatively easy process to download Zoom and create an account, but it does take a few minutes so make sure to do this before the start of the retreat!

Choose Your Device Carefully
If you have multiple devices, we recommend downloading Zoom onto the one with the largest screen, such as a laptop or desktop computer, so that you can easily see what is going on. When possible we don't recommend using your phone as it will be difficult to see what is happening on such a small screen, plus phone calls, emails, and text messages could be distracting. The features and functionalities of the mobile version of Zoom are also slightly different, so please note that our guide and cheat sheet are not fully applicable to the mobile version (and also vary slightly from Zoom features/functionality on tablets). Lastly, for most classes, as well as a the guided knitting evening social, you will want to be following along and actively knitting: be sure to use a device that can stand on it's own so you can keep your hands free!

Practice with Zoom and Come to a Test Session
If you are new to Zoom, we recommend taking advantage of some of the many resources available to familiarize yourself with how to use it! We have created a detailed Zoom how-to guide, as well as a Zoom cheat sheet for your reference. You can also practice on your own by joining a test Zoom meeting here, or checking out some of Zoom's beginner tutorials here. If you have any questions or need a little more support, please don't hesitate to contact us - we're more than happy to help you get squared away before the retreat (, 413-577-8102)!

Create a Special Retreat Space
Find an area of your home where you will be comfortable, and ideally one that is private to minimize distractions. Arrange a comfortable chair in front of your screen. Set your screen up on a table, stand, or desk, so that you can easily see it while having your hands free to knit. Create a little kit to keep all of your supplies organized and easy to grab, and fill it with your knitting supplies, class materials/homework, drinks, snacks, a notebook, a pen/pencil, and whatever else you might need. If you decide to have your camera on, consider the camera angle and the background your teachers and fellow students will see. You may want to prop up your screen so that the camera is at or above eye level for a more flattering angle. Consider what others will see behind you, and perhaps rearrange or spruce up the space a bit. During the retreat, remove distractions and background noises by closing the doors and windows to your space, silencing your phone, and asking your family or housemates to be mindful of when you will be attending retreat sessions.

During the Retreat
Get Ready for Your Sessions
"Zoom fatigue" is all too real - it can be tough to sit in virtual session after virtual session, even if we have some of the most engaging hosts and teachers around! It helps to prepare yourself and your space in advance, and to get mentally and physically ready the day of. Consider stretching or going for a walk before a block of session begins. Leading up to the session, give yourself enough time (at least 15 minutes!) before the start of the session to get your device up and running and make sure your audio and video are working. Know when your classes begin, and what additional events you would like to attend. Be sure to setup your space in the days leading up to the retreat (see the "Create a Special Retreat Spot" section above!) and have anything that you might need during the session close by - you don't want to miss anything because you have to go grab some supplies or a drink! If you decide to have your camera on, keep in mind the instructor and other attendees will be able to see you, so make sure you are camera ready! This is also helpful if you need to get up and grab a supply from somewhere else in your home (we've all seen the videos of the mishaps that result when someone on camera forgets that they aren't quite dressed appropriately!)

Stay Muted (except in the lounge and during dedicated Q&As!)
When you join a session you should automatically be muted. Please stay muted unless you have a question or need assistance to avoid broadcasting any unexpected background noises to all of the other participants in the meeting. On the bottom meeting toolbar you will see a microphone icon: if there is a red line in this icon that means you are muted, and you can click this icon to request to unmute if needed. You can also utilize a number of other communication methods in Zoom while staying muted, such as the Chat feature or Reactions (take a look at our how-to guide and cheat sheet for more information!). Your instructor might have their own specific requests regarding how attendees should make comments or ask questions, so the exact protocol to follow may vary depending on the class or session - we recommend logging in a few minutes early to make sure you don't miss any special instructions made by that session's host!

Take Advantage of Time In-Between Sessions
The retreat is packed full of great events. Review the schedule to get a sense of when you will have some breaks or blocks of down time, and take advantage of these! When you have a break, try to get up and stretch. For longer breaks, consider taking a short walk to get some fresh air and recharge. These are also great chances to replenish any supplies, drinks, or snacks in preparation for the next session!

Have questions or need assistance? We're happy to help!
Please contact UMass Conference Services at or 413-577-8102.
Our offices are open Monday through Friday from 8 a.m. - 4 p.m. ET (excluding federal and/or Massachusetts state holidays. All calls, voicemails and/or emails will be answered as soon as possible during our standard business hours. We look forward to hearing from you!

Questions, concerns, or need some assistance? We're here to help!
We are so excited you will be joining us for the virtual WEBS Winter Knitting Retreat! A virtual retreat might be a new adventure for you, but we are committed to doing all we can to provide you with the best experience. If there is anything you need or anything we can assist with, either before or during the retreat, please contact us at or 413-577-8102.

Below are some links you might find helpful as you prepare for the retreat:

Virtual Retreat Brochure
Virtual Retreat Zoom Guide
Virtual Retreat Zoom Cheat Sheet
Download Zoom Client for Meetings (or click here)
Sign-up for a Zoom Account
Zoom Resource Library
Zoom Test Meeting
Internet Speed Test